Fran,

I agree it proves you did the right thing to stand up for your littel Percy and your feelings. Dr. Cranky may also fear your word of mouth going around the community.....but it is good he recognized his misbehaviour.
Still I would never put a foot in there again, you never know hen he loses his temper again.

Give Percy a big hug from me,

Birgit

Wow i'm shocked that he had the guts to say anything. Your words must have really hit home with him! So glad he said he was sorry.

But I would also move on to a different vet cause there would always be the lingering doubt if he'd do that again or if he actually just sent the letter to satisfy you and keep you from any legal action or out of the goodness of his heart and truly feels sorry. If he's secretely holding a grudge I wouldn't want him to ever have access to your pets just in case.

I was worried wether he'd actually release the records so i'm glad he sent those and it's all over now!

Good job Fran! I applaud your courage for standing up for what is right!

You did it!

Cindy

Well, your letter was probably opened
by staff and he is covering his "A"...
he gets no pints from me. It's worse
that he knows he was out of control ...
after all dear Percy is not a mastiff!!!

Still want to kick him .... HARD

Judy likely has a point there, covering his you know what. Or, he
could have been sincere.

On the up side, change is good, so a new vet will help settle your
mind.

Mary

POINTS... NOT PINTS... giggle but he certainly would NOT get those either

I'll Bet he won't get any "pints" either Judy. The only thing he is going to get from you is a good swift kick and Pat is going to smack him around when he gets upset

No pints OR points!


Well, now that I have my pet's records, yet another area of doubt has popped up for me. Sheesh!

Reading through all this was kind of a trip down memory lane. All the different things I've brought them in for over ten years - going back to when my cats were just tiny kittens, and Percy was just a young dog of 4.
And then I came across the last visit for Basil.. just a couple of months ago. This one raised an eyebrow.

This was for sugery to remove a suspected polyp from his ear.
I asked if none was found, that a teeth cleaning be done, since he'd be under anaethesia.
The result - no polyp needing surgery, teeth cleaning done.

But on this record, the vet covers the details, and notes "tartar chipped off teeth".
My understanding is that chipping tartar and scaling of the teeth are two different things entirely, scaling much more comprehensive. (and priced accordingly)

All the other pet dentals list "scaling", including Basil's previous one of about 3 years ago.
Maybe a complete scaling wasnt deemed necessary, but if that's so, that's news to me.

I only know the bill was well over $600 ( aside from the blood work).. including the basic charge listed for scaling - $300.
Was this charge warranted?
If the complete procedure wasnt done... I'd say no.

I certainly would have questioned this discrepancy if I'd known this... but who sees their pet's records?
We go by the invoice only. Basil's teeth looked good to me
On the other hand, if this was deceptive,he could have just "written in" scaling was done.. how would I know the difference?


Maybe it was a mistake he made in his entry, or in the billing, or maybe this charge was a valid one for the time spent on chipping.. dont know.

It just raised just another question mark for me in our past vet/client relationship.....in a whole new direction. .
But not going to worry about it now, since we are done anyway.

Fran, I am so glad he responded to your letter....not that it changes anything...but still...he could have just ignored it.

Now, the issue with Basil's "teeth cleaning". I think you should call and find out exactly what was done. It is good to know anyway if you like to do a cleaning on a regular basis, and it should be pointed out that what you paid for and what he wrote himself aren't consistent and if he didn't do what you paid for, you want a refund.